When you shop with an authorized seller, such as DermWarehouse, you can be sure you’re getting the real thing. Every product comes directly from the brands and you can rest assured knowing you won’t receive a product that is expired or fake.
Products purchased from unauthorized dealers may be counterfeit, diluted, or expired. It can be dangerous and a waste of money to purchase products from sellers that are not authorized, so for your safety, we always recommend purchasing from an authorized seller, such as DermWarehouse.
DermWarehouse is an authorized seller of every brand and product that we sell on our site. Our company is owned by a dermatologist who has been practicing for 30 years in Columbus, Ohio. We have very close relationships with all of the brands that we work with. This means that when you shop with us you know that the products you’re getting are authentic, will not be expired, will not be fake, and will come directly from the brand/manufacturer. We stand behind our products and we guarantee quality. We also pride ourselves on our great customer service. If you ever have questions or concerns, please CONTACT US.
It means you’re a part of our DermWarehouse family! Aside from that, signing up for an account on DermWarehouse.com means that you can keep track of all your order information in one place. Once you’re logged in, you can see order history, order status, and make changes to your account. You will also need to be signed up for an account in order to sign up for subscriptions or for our DermWarehouse loyalty program.
If you forgot your account password, that’s no problem. It happens! Visit our Lost Password Page, put in your email address, and we’ll send you instructions for resetting your password.
NOTE: If you’re not getting an email from us with password reset instructions, it means that you’re using the wrong email address or that you don’t have an account with us yet. Feel free to contact us and we can check to see if you have an account or reset your password on our end.
You can edit your billing and shipping address within Your Account. The information that’s in your account will automatically pull into all of your orders when you’re logged in. If you placed an order as a guest and need to change the billing or shipping address associated with your order contact us as soon as possible so we can assist you in making the necessary changes.
SHOPPING & ORDERS:
Did you receive an error message when you tried to place your order? Your billing address needs to match the address on file with your credit card company, otherwise it won’t go through. It’s also possible that your credit card company just wanted you to confirm the charge. Did you receive an email or text from them?
Are you trying to sign up for a subscription or our loyalty program? If so, you need to also create an account and password at the time of checkout. If you skip this step on the checkout page, you will not be able to complete your order.
Please feel free to give us a call at 614-965-6107 and we can try to troubleshoot and/or take your order over the phone for you.
We know there are so many choices when it comes to skin care. At DermWarehouse, we want to make sure you’re getting the best products for your skin type and main concerns – and we’re here to help! You can visit our Top Products page to view product recommended by Dr. Parks in each category. You can also read about Frequently Asked Skin Care Questions.
If you have additional questions or want skin care advice, please feel free to contact us so we can help walk you through your options and tell you about some of our favorite products.
If there’s a specific product you’re interested in trying and we have a sample of it, we’re happy to send you one. That being said, the brands we work with provide us with the samples and we unfortunately don’t have samples of everything. Feel free to contact us and let us know what product you’re interested in. If we have it, we’ll be more than happy to send you one to try!
At DermWarehouse, your credit card is authorized and charged at the time you place your order.
We pride ourselves on our extremely fast shipping at DermWarehouse. If you need to make a change to your order or cancel it altogether, contact us as soon as possible. If your order hasn’t shipped yet, we would be happy to help you make the change. If your order has already shipped and you still need to make a change or cancel it, we will walk you through the return/exchange process.
Gift cards and store credits can both be redeemed in the same way.
1). On the shopping cart page. Right on top of the pink “Proceed to Checkout” button, you’ll see a place to enter your gift card or store credit number.
2). On the checkout page. Right on top of the pink “Place Order” button, you’ll see a place to enter your gift card or store credit number.
Prescriptions: At DermWarehouse, we do not sell any prescription products on our website. These products require a doctor’s visit and they cannot be purchased anywhere online.
Brands We Sell: If you can’t find a product you love from a brand that we sell on our site, the product name may have changed, or the product may have been discontinued. Contact us for more information.
Brands We Don’t Sell: We’re always looking to expand our product offering and love hearing recommendations and suggestions from our customers. We want to carry the brands you love, after all! Check out our Brand Submissions page and send us your suggestions.
Only one discount code can be used per order. Discounts and coupon codes cannot be stacked on top of each other. If you are trying to purchase any products that are already on sale or sign up for a subscription, those would not be eligible for an additional discounts, since they are already marked down.
If you need your order right away, we currently offer same day processing. When you select this option, orders placed by 2 PM EDT Mon. – Fri. or 12 PM EDT on Saturday will be processed the same business day. Orders placed after 2 PM EDT Mon. – Fri., 12 PM EDT on Saturday, or on Sunday, will be processed first thing the next business day.
Outside of this option, all shipping on DermWarehouse is free and products should arrive in 5-8 business days (but we’re usually even faster than that!).
As soon as your order ships, you’ll receive tracking information via email. If you were logged into your account when you placed your order, you will also be able to check your order status within your account.
If you just received an email notifying you that your package has been delivered, but you’re not seeing it at your home, please be patient! A lot of times USPS will scan packages at their facilities before they are actually delivered. We know this is extremely frustrating and confusing, but they do it to save time while the mail carriers are on the road. Please contact us if you don’t receive the package by the end of the following business day.
Sometimes we may split up your order and send it in multiple packages for a variety of reasons. As long as the packing slip you received with the first part of your order only mentions the product(s) that you received, the rest of your order will be coming separately.
We currently only offer shipping within the United States.
We’re so sorry about that! We stand behind all our products and if there are any issues, we’ll take care of them for you. You can also go through the entire process to replace your broken/damaged items on our site via our returns portal.
If you have any additional questions or issues, Please contact us so that we can help you resolve the issue. If the product is broken or damaged, make sure to keep the box, packaging materials and broken/damaged items to send back to us.
Many of our products feature airless pump systems and we often hear that customers have issues with the product pumping with first use. When using these products for the first time, you will need to prime the pump to get rid of any excess air. To do this, put your finger over the opening where the formula is dispensed and slowly pump 10-15 times. This will expel any excess air and jump start the product. If at any time your pump stops working, repeat the priming process.
We so appreciate our customers and want to reward you for shopping with us! The DermWarehose Loyalty Program makes it simple – Earn 5% back on each purchase, plus other special offers, discounts, gifts, prizes and more. Your points are redeemable any time on your favorite brands. It’s free to join, easy to use, and rewards you with points and surprises just for being our loyal customers!
Read more about the DermWarehouse Loyalty Program and sign up through our Loyalty Page!
We can’t wait to have you as part of our loyalty program! You can join in two different ways:
2). If you’re on the checkout page, after you put in your email address it will ask you to sign up there as well. Again, you’ll need to be logged in to your account first.
DermWarehouse Loyalty Points may not be used towards the purchase of eGift Cards, for shipping upgrades or post-checkout offers. Any purchase made with DW Loyalty Points is final. These will not be refunded for a returned or canceled order.
You’ll never have to worry about running out of your favorite products again with DermWarehouse subscriptions! Sign up for our auto refill to save 20% on most brands (some exclusions apply). DermWarehouse subscriptions are easy to cancel or change, and shipping is free on all orders!
There’s nothing worse than realizing you’re at the bottom of your skin care product with no replacement on the way. Make sure this doesn’t happen to you and watch as your products show up right on time, every time!
We offer 20% off of refills for most brands. When you sign up for a DermWarehouse subscription, you will receive the discount on your initial order, plus all recurring orders!
Any percentage savings on subscriptions are displayed on the product detail pages of all participating products. DermWarehouse Subscription orders do not qualify for promotions and gift with purchase offers that are not specific to the subscription program.
Discounts and coupons cannot be stacked on top of each other. If you are trying to purchase any products that are already on sale or sign up for a subscription, those would not be eligible for an additional discounts, since they are already marked down.
You will be charged the day your DermWarehouse Subscriptions order is placed. It will renew and you will be charged on the subscription cycle that you chose based on the date that you ordered (1 month, 2 month, 3 months). When you place an order for a subscription, you will be charged immediately and your first product will be shipped out immediately.
You can update your payment method for your subscription on our Payment Methods page.
- Make sure you delete any old payment methods from your account.
- You can only sign up for a subscription with a credit card. PayPal and AfterPay are not acceptable forms of payment for your subscription.
You’ll need to update your address in two places if you want your orders to be sent to another place:
- First update your address within your main account.
- You’ll also need to update your address within each subscription that you have running, from our subscription page. Make sure you click into each subscription that you want to change.
If you need help changing the address on a subscription, please contact us!
In order to add a new product to your subscription, you will need to place a new order for that product.
In order to make changes to the products in your subscription, you’ll need to cancel your current subscription and create a new subscription order.
You can process a renewal on your subscription any time but clicking into each individual subscription and clicking on “Process Renewal.”
Yes. If the brand increases or decreases the price of a product, your subscription price will automatically be adjusted to reflect this change in price.
If you change your mind and want to return a subscription shipment and cancel your membership in the program, you may do so within 30 days of receiving the shipment you wish to return, provided all products are unopened and unused. You will need to return the unopened product(s) within the 30-day return period, and you will receive a full refund on that shipment (excluding shipping and handling). Make sure you also cancel your membership in the DermWarehouse Subscriptions program if you do not wish to receive any future shipments.
You can follow our return process on our website to return your subscription.
You can get started with the DermWarehouse referral program on our Refer A Friend page! If you already have an account, you’ll see a referral URL that you can share with your friends. If you’re not signed up for an account with us yet, follow the instructions on this page to set one up and then you’ll be ready to get started!
- Share your unique referral link with your friends or family. You can find your referral link HERE.
- When your friend uses your referral link and spends more than $50, they will get a 25% off discount applied to their order.
- The discount is valid on most brands.
- Once your friend spends over $50 using your referral link, you will receive a $15 gift card!
- Your friend will need to spend $50 AFTER their 25% discount in order for you to qualify for the $15 gift card.
- The more friends you refer, the more you’ll earn!
ROUTE PACKAGE PROTECTION:
Route automatically connects to everything you’ve ordered from all your favorite retailers while allowing you to visually track your packages, anytime, anywhere. Add Route Package Protection at checkout and unlock full package protection and seamless resolution for order issues.
Route offers you “peace of mind” package protection for all of your orders at an affordable price. The cost to you – to fully protect your package in the event that it is lost, damaged, or stolen – is calculated based on the subtotal of the order.
You can view your deliveries in the Route mobile app to get a real-time view of where all of your packages are. On the MAP screen, you can swipe through cards or zoom into the map to see where packages are in-transit. Tap on a card to open up the Order Details page. You can also see a list view of all your packages on the Orders screen. From there, you can tap on orders to see the order details which will provide info around where your order is in transit.
Please give us a call at 614-965-6107 to purchase a gift card!
All gift card purchases are final. Gift cards cannot be returned or exchanged.
Gift cards can be redeemed in two ways:
1). On the shopping cart page. Right on top of the pink “Proceed to Checkout” button, you’ll see a place to enter your gift card number.
2). On the checkout page. Right on top of the pink “Place Order” button, you’ll see a place to enter your gift card number.