PRIVACY POLICY

Last Updated: May 19, 2025

INTRODUCTION

At DermWarehouse we respect your privacy and are committed to protecting it through our compliance with this Privacy Policy. This policy describes the types of information we may collect from you or that you may provide when you visit DermWarehouse.com, including any content, functionality, and services offered on or through DermWarehouse.com (the “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

We take our obligations regarding privacy very seriously and want to ensure that users of our Website are fully informed about the information they provide to us. The Website is made available by DermWarehouse, LLC and its subsidiaries (“DermWarehouse,” “we,” or “us”). This Privacy Policy lets you know how your Personal Information is processed and used. The following terms and conditions are in effect for this Website and opt-in announcement lists owned and operated by us.

This privacy policy applies to information we collect:

  • On this Website
  • In email, text, and other electronic messages between you and this Website
  • Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website
  • When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy

It does not apply to information collected by:

  • Us offline or through any other means, including on any other website operated by us or any third party
  • Any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this Privacy Policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

INFORMATION WE COLLECT ABOUT YOU

Categories of Personal Information

We collect and have collected within the past 12 months the following categories of personal information:

Identifiers: We collect identifiers such as your name, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, and account name.

Personal information under the California Customer Records statute: We collect personal information such as your name, signature, address, telephone number, and payment information including credit card number, debit card number, or bank account number.

Commercial information: We collect records of products or services purchased, obtained, or considered, and other purchasing or consuming histories or tendencies.

Internet or other similar network activity: We collect information about your browsing history, search history, and information regarding your interaction with our website, application, or advertisements.

Geolocation data: We collect data about your physical location or movements.

Inferences: We may draw inferences from the information we collect to create a profile reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

We do NOT collect the following categories of personal information:

  • Protected classification characteristics (such as age, race, gender, etc.)
  • Biometric information
  • Sensory data
  • Professional or employment-related information
  • Non-public education information

How We Collect Information

We collect information:

  • Directly from you when you provide it to us (such as when you register for an account, make a purchase, contact customer service, or complete a survey)
  • Automatically as you navigate through the site (including usage details, IP addresses, and information collected through cookies and other tracking technologies)
  • From third parties, such as our business partners

Information You Provide to Us

The information we collect directly from you includes:

  • Information you provide by filling in forms on our Website, including information provided at the time of registering to use our Website, subscribing to our services, posting material, or requesting further services
  • Records and copies of your correspondence (including email addresses), if you contact us
  • Your responses to surveys that we might ask you to complete for research purposes
  • Details of transactions you carry out through our Website and of the fulfillment of your orders
  • Your search queries on the Website
  • Any other information you choose to send to us

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website
  • Information about your computer and internet connection, including your IP address, operating system, and browser type

The information we collect automatically may include personal information, and we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns
  • Store information about your preferences, allowing us to customize our Website according to your individual interests
  • Speed up your searches
  • Recognize you when you return to our Website

COOKIES AND TRACKING TECHNOLOGIES

What Are Cookies

Cookies are small text files that are stored on your computer or mobile device when you visit our website. They allow us to recognize your device and remember certain information about your visit, such as your preferences and actions on our site. We use cookies and similar technologies to improve your shopping experience, analyze site traffic, and personalize content.

Types of Cookies We Use

DermWarehouse uses the following categories of cookies on our website:

Essential Cookies

These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.

  • WordPress Cookies: Cookies like “wordpress_test_cookie” and “wp-settings” help maintain your session and preferences while browsing our site.

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

  • WoodMart Cookies: “woodmart_recently_viewed_products” remembers products you’ve recently viewed to provide you with a better shopping experience.

Analytics and Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

  • Source Tracking Cookies: Cookies that start with “sbjs_” track how you arrived at our site and your journey through our pages.
  • Google Analytics Cookies: Cookies set by Google to collect anonymous information about how you use our website.

Marketing and Advertising Cookies

These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed, and in some cases selecting advertisements that are based on your interests.

  • Klaviyo Cookies: Cookies that start with “OPTY” and “userty.core” help us deliver personalized email marketing and track your interactions with our marketing communications.
  • PixelCat Cookie: “pixelcat_id” helps with tracking advertising effectiveness.

Cookie Lifespan

Cookies on our site may be either “persistent” or “session” cookies:

  • Session Cookies: These cookies are temporary and expire once you close your browser.
  • Persistent Cookies: These remain on your device for a set period, which can range from a few days to several years.

Managing Your Cookie Preferences

Most web browsers allow you to manage your cookie preferences. You can:

  • Delete cookies from your device
  • Block cookies by activating the setting on your browser that allows you to refuse all or some cookies
  • Set your browser to notify you when you receive a cookie

Please note that if you choose to block or delete cookies, you may not be able to access certain areas or features of our site, and some services may not function properly.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

Third-Party Cookies

Some cookies on our website are set by third parties that appear on our pages. These third parties may also collect information about your online activities over time and across different websites. We do not control the placement of these cookies, and they are governed by the privacy policies of those third parties.

HOW WE USE YOUR INFORMATION

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Website and its contents to you
  • To provide you with information, products, or services that you request from us
  • To fulfill any other purpose for which you provide it
  • To provide you with notices about your account
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection
  • To notify you about changes to our Website or any products or services we offer or provide through it
  • To contact you about our own and third-parties’ goods and services that may be of interest to you
  • To enable us to display advertisements to our advertisers’ target audiences
  • For marketing purposes and to analyze your preferences to better understand your needs and improve our services
  • For any other purpose with your consent

DISCLOSURE OF YOUR INFORMATION

Third Parties We Share With

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To our subsidiaries and affiliates
  • To service providers and other third parties we use to support our business, including:
    • Payment processors (Kount, BrainTree, PayPal, AfterPay, Apple Pay)
    • Analytics providers (Google Analytics)
    • Advertising partners (Google Ads, Meta)
    • Email marketing services (Klaviyo)
    • Customer reviews platforms (Trustpilot)
    • Customer service platforms (FreshDesk)
    • Shipping and returns management (ReadyReturns, ShipStation)
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of DermWarehouse’s assets
  • To fulfill the purpose for which you provide it
  • For any other purpose disclosed by us when you provide the information
  • With your consent

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request
  • To enforce or apply our terms of use and other agreements, including for billing and collection purposes
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of DermWarehouse, our customers, or others

No Sale of Personal Information

We do not sell or rent personal information to third parties for their marketing purposes.

YOUR PRIVACY RIGHTS

General Rights

You have the right to:

  • Request information about the personal data we collect, use, and disclose
  • Request the correction of inaccurate information
  • Request deletion of your information (subject to certain exceptions)
  • Opt-out of marketing communications

California Resident Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  1. Right to Know: You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months.
  2. Right to Delete: You have the right to request that we delete any of your personal information that we have collected from you and retained, subject to certain exceptions.
  3. Right to Correction: You have the right to request that we correct inaccurate personal information that we maintain about you.
  4. Right to Opt-Out: You have the right to opt-out of the sale or sharing of your personal information. (Note: DermWarehouse does not currently sell personal information as defined by the CCPA/CPRA).
  5. Right to Limit Use of Sensitive Personal Information: You have the right to limit the use of sensitive personal information. (Note: DermWarehouse does not currently collect sensitive personal information as defined by the CCPA/CPRA).
  6. Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise your rights, please submit a verifiable consumer request by:

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may make a verifiable consumer request for access or data portability only twice within a 12-month period.

We will respond to a verifiable consumer request within 45 days of its receipt. If we require more time, we will inform you of the reason and extension period in writing.

Do Not Track Signals

Our Website does not respond to Do Not Track (DNT) signals. However, some third-party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, your web browser may allow you to set the DNT signal so that third parties know you do not want to be tracked.

CHILDREN UNDER THE AGE OF 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use.

If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at customerservice@dermwarehouse.com.

DATA SECURITY

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.

Any payment transactions will be encrypted using SSL technology and processed through secure payment processors. We comply with the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

DATA RETENTION

We retain your personal information for as long as needed to provide you with our services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. In general, we keep customer data on an ongoing basis for account management, order history, and marketing purposes, unless you request deletion of your information.

CHANGES TO OUR PRIVACY POLICY

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

CONTACT INFORMATION

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

Email: customerservice@dermwarehouse.com
Phone: (614) 965-6107
Mail: 1010 Taylor Station Rd., Suite D, Gahanna, Ohio 43230

YOUR ACCEPTANCE OF THESE TERMS

By using this Website, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Website. Your continued use of the Website following the posting of changes to this policy will be deemed your acceptance of those changes.

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